Legal terms behind wallets and withdrawals
Our Legal terms explain who may access the account, how we check submitted details and what happens when account or wallet records need clarification. Before access, you complete the account step and phone verification; eligibility depends on local law, and account use is available where local
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law permits. Payment records can include DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, with Indonesian rails such as BCA, BRI, Mandiri and BNI appearing when enabled for your account. We use these records to match deposits or withdrawal requests with the correct account,
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not to change the legal conditions that apply to you. If a transaction needs checking, keep the receipt and contact our support path from the account area. The Legal wording also explains policy updates, restricted access, account closure requests and how you can ask us to
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correct details.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.